If you’re planning on launching a website or an online business, buying a domain name to go with it is one of the most important steps. That’s why coming up with a memorable and meaningful name is essential, as it will accompany and represent your business in the long term. However, finding a good domain […]
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IP address, short for Internet Protocol address, is a unique identifier of a device or computer connected to the internet or a network infrastructure. An IP address is a string of numbers that works similarly to a home or email address and ensures that correct data is sent to the right computer. In other words, […]
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With Black Friday nearly here, businesses are getting ready for another record-breaking year. Whether you’re a veteran or first-timer in this event, you will need all the best tips and tricks to gain customers and maximize online sales. This guide will showcase nine actionable Black Friday marketing ideas, so you’ll know exactly what to do […]
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Website speed has a great impact on user experience, traffic, and SEO. Several tools, such as GTmetrix, allow you to check your website speed, giving warnings and recommendations according to its weak spots. If your site is experiencing slow load times or GTmetrix displays a cookie-free error when analyzing your web performance, you may want […]
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Instagram gives business owners a chance to sell products, build brand awareness, and connect influencers and brand ambassadors all in one place. That’s why you need to learn now how to sell on Instagram! With a little setup, you can have a thriving online business that makes the most of social media retail. […]
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Hostinger, CyberCare and TransferGo teams joined forces to spark the conversation about customer support. The result of this friendly collaboration is 100% customer-obsessed – three videos discuss the hard work, motivation, and expectations that lead Customer Success specialists from day one.
Making the tech world easy is what the online customer support experience is all about. And we are not talking only about the speed-of-light reply time here. All three companies recognize the trend of flexibility, personalization, and approachability of customer services as the key factors leading to the wow effect to clients.
Nowadays customers do not expect to get good and decent service. They actually expect to get personalized, supersonic and wow customer service every time they contact the company.
Justina Kekienė, Head of Customer Care at TransferGo
This collaboration emphasizes the importance of ambition, trust, empathy, and a supportive environment when building a Customer Success team. Adventures await for brave, communicative, open-to-feedback employees who are ready to skyrocket their careers.
It’s all about ambitions. If you have no clear ambitions in customer support, it gets boring very fast. And if you have a very clear ambition that you want to create an exceptional experience, this is where the game starts. This is where dynamic kicks in. It gets interesting: you start challenging yourself, you start seeing every situation from different aspects, different points, and this is where the interesting part starts.
Juozas Vaičikauskas, Operations Manager at CyberCare
The common ground is shared between Hostinger, CyberCare, and TransferGo when giving their predictions for future customer support. Notwithstanding the increasing tendency of Artificial Intelligence and self-learning, humans will still remain the main characters. Thus, the human touch is a secret sauce needed to succeed in customer service.
We can’t live without human interaction when we need help and support. You can’t just lock out your customers between layers of custom chats and articles and no human interaction at all. If you want to provide the best possible customer experience, you must have a Customer Success team caring for your customers personally.
Ričardas Kudirka, Customer Success Team Lead
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Bash is one of the most popular and powerful scripting tools available in Linux and Unix. People utilize it to script various commands in one file and then let bash execute them. For example, cron – a utility program to run repeating tasks such as creating backup files – let you execute commands automatically at […]
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Fonts play a large role in the overall visual appeal of a website. A carefully selected font will help convey the right message and establish branding consistency. To achieve this, a great web font should be readable and web-safe, meaning it renders well across different devices, browsers, and operating systems. However, choosing a suitable font […]
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SSL errors are common problems encountered by internet users, including the ERR_SSL_VERSION_OR_CIPHER_MISMATCH error. Seeing this unknown error message on the web browser may be daunting, but this is an easy-to-resolve. It occurs when your web browser identifies a problem with the website’s SSL certificate version. In this article, we’ll discuss six different methods to fix […]
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Using keywords in content creation is a must if you want your website to rank on search engine results. However, finding the right keywords to rank for and understanding their differences is what will have a significant effect on the success of your SEO campaign. A long-tail keyword is a phrase that usually includes three […]
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